skype for business add contact greyed out

If the checkbox Save IM conversations in my email Conversation History folder is greyed out, perform the following steps: Important: next part of the article is applicable only to Skype for Business 2016. If there are more than 1000 folders in the mailbox, saving chat conversations feature may not work correctly. Note: Outlook must be running and have the user's Exchange email set as the default account.

All future chats will be saved in the Conversation History folder. You can open this folder in Outlook or OWA.

Sign out of Skype for Business/Lync (choose drop-down menu next to Availability Status > Sign Out), then sign back in to apply changes.

Note: in Skype for Business 2016, there is no option to select Microsoft Exchange or Microsoft Outlook, instead it would say Note: Intergration is controlled by your admin.

On the Personal tab, choose Microsoft Exchange or Microsoft Outlook from drop-down menu and select Save my IM conversations in my email Conversation History folder.

Click Show Menu arrow next to the gear icon in the top right and select Tools > Options > Personal.

Note: Though the interface differs in Skype for Business, Lync 2013 and Lync 2010, the steps to enable this feature are the same for all applications.

Open Skype for Business or Lync and sign in.To turn on the option for storing chat history: What Is An Autodiscover Record And Why Do I Need It?

Skype for business add contact greyed out